About Freight:

Shapers Australia sells and ships products throughout Australia and all around the world. When purchasing online, customers will be displayed the estimated postage and handling charge before they proceed with their order. 

For orders over 10kg’s; orders of a large dimension; or for deliveries to less frequent locations; an email will be sent detailing the recommended freight options. This policy ensures that customers receive the best-priced service in relation to their location, nature of goods ordered and delivery time needs. The order will only then be processed on confirmation from the customer. 

Shapers Australia delivers to a work or home address but we do not send to a PO Box address. It is preferable to deliver to a work address to ensure that someone is there to sign for delivery as a large percentage of orders are shipped with a courier service. If you believe that someone may not be home for delivery, enter your work address to be sure. 

Please Note: 
As part of Shapers purchase policy that Shapers Australia is not responsible for loss or damage to the goods and is the responsibility of the recipient, as Shapers does not control the services of the courier companies. Therefore, we encourage the purchase of freight insurance for customers peace of mind and confidence. The fee will cover the total value of the goods purchased. 

Australian orders...

Australian orders will generally be delivered in 2-7 working days, depending on the customers location, stock availability and the nature of the product(s) ordered. Australia Post and Fastway are the general methods of shipment. For orders under 5Kg, non dangerous goods (such as resins) and are under 75cm will be dispatched using Australia Express Post Services.

To check if an item is in stock or how long it may take to process a particular order please email info@shapers.com.au.
For orders over 10kg, larger products and for deliveries to less frequent destinations in Australia, contact will be made with the customer prior to processing order in respect to freight costs and delivery timings.

Please Note: Blanks and all resins (which are classified as dangerous goods) and are sent via a third party courier and are only delivered once. If delivery is unsuccessful (due to no one at delivery address) it will be the recipients’ responsibility to collect the goods from the courier’s depot or pay for additional delivery.

New Zealand Orders...
Deliveries to New Zealand generally take 3-10 working days, dependant on customer’s location, stock availability and the nature of the product ordered. When purchasing online you will be quoted an estimated freight cost. Please note that this estimation is based on US and European orders. Where there is a difference between the actual freight cost and the estimated freight cost - you will be advised of these details for approval prior to your transaction been processed. Due to the special rates that apply between NZ and Australia we advise NZ customers to email us direct with their orders (info@shapers.com.au). 

International Orders...  

For International orders the freight price provided is an estimate and may vary depending on your country of origin. Where there is a difference between the actual freight cost and the estimated freight cost - you will be advised of these details for approval - prior to your transaction been processed. For further info please email info@shapers.com.au.

International orders will generally be delivered in 1-3 weeks, dependant on the customer’s location, stock availability and the nature of the product(s) ordered. To check if an item is in stock or how long it may take to process a particular order, please email info@shapers.com.au.

Shapers Australia uses a number of different postal and courier partners to ensure the best delivery service and most reasonable rate available. All international orders are registered and insured for customer’s peace of mind and confidence. If you do not want insurance then please advise, however note that that any loss or damage to the goods is the responsibility of the recipient. For urgent orders ‘EMS International Couriers’ can be arranged, please advise if you require this service prior to purchasing.

Please note that you may be subject to customs fees and import duties of the country to which you have your order shipped. We have no control over these charges and cannot predict what they may be. Any custom or duty charges are always the responsibility of the recipient. For further information please contact your local customs office.

Please note that if you have a preferred courier company that you would like used (e.g. Fed Ex, DHL, etc); email their relevant details and your account number to info@shapers.com.au Alternatively you can phone or fax through the details to Shapers Australia’s Head Office: +61 7 5534 4228 or Fax +61 7 5598 3392.